Frequently Asked Questions

Collapsible content

What’s your return policy?

We offer a60-day risk-free trial. If you’re not satisfied, return it for a full refund.No question asked.

Which countries do you ship to?

We currently ship to the United States, Canada, Australia, United Kingdom and New Zealand. If you're unsure whether we ship to your location, please contact our support team.

How long does shipping take?

All orders are processed within 1-2 business days and shipped via trusted carriers.

Once your order is processed, you’ll receive a tracking link via email or SMS. Use it to track your package in real time.

Expect your order to arrive in 8-12 business days, with free shipping on all orders.

How does the 60-days risk-free guarantee work?

At Momora, we are confident that you’ll fall in love with the Momora Pillow. That’s why we proudly offer a 60-day risk-free trial. If, for any reason, the pillow doesn’t meet your expectations, you can return it within 60 days of receiving your order, and we’ll issue a full refund. Simply contact us at info@getmomora.com, and our team will be happy to assist you with the return process.

We also want to share an important note about sustainability. At Momora, we deeply care about preserving our planet and recognize the environmental impact returns can have. Shipping, processing, and packaging all contribute to the carbon footprint. By making mindful purchasing decisions, you’re helping us minimize waste and protect the environment. Thank you for supporting sustainable practices and thoughtful shopping.